Smartsupp-Versionshinweise 10/20

Here is a simple summary of the features we have added this October:

Dashboard

• “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
• Export conversation - only paid packages (see here) - so you can analyse them and get valuable data if you want.
• “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
• Insert Shortcuts via “/” (see here) - so you can  insert a shortcut anywhere while writing a message. E.g. you can use slash for inserting your signature when writing an email.

Mobile apps

• Reply via email.
• New visitor notification - so you never miss an opportunity to engage your visitors.
• Reply via email.
• New attachments gallery -> picture and file viewing, sharing, download.
• New message statuses -> sent, viewed etc. - so you always know if the visitor has received or rea
• Reply via email.
• Copying text via pop-up menu.
• Changing the visitor name.
• Dialing customer by clicking on their number.
• New ways to Resolve conversation (see here) - so you have your open tab clean.

Sind Sie noch verwirrt? Kontaktieren Sie uns über die Chat-Box in Ihrem Dashboard und wir helfen Ihnen gerne weiter. Bitte beachten Sie, dass der Kundensupport nur in kostenpflichtigen Paketen enthalten ist.