Categorize and Stay Organized with Conversations Tagging

Tag your conversations with different labels to facilitate the organization of messages received from customers. Setting tags to your conversations helps you analyze customer requests at a glance, as well as categorize the tickets in depth so that you never lose sight of important conversations.

• You can then filter between these tags and use the visitor insights you receive to update or optimize the content of your website.
• Also, it is a great way to analyze customer request patterns while also improving your customer care based on the insights you find within these tagged conversations–most especially when using a chatbot, it can be leveraged to improve the automated response you are giving for a particular problem or difficulty that users frequently encounter.

Give it a try and you will see how this optimizes your daily tasks and overall customer care approach. 😉